Daytday FX, Indices, Equities and Cmmdities trade prcessing fr buy, sell, pending, and ifdne rders. Executing accunt transfer, payments, fund migratin and currency exchange transactins n behalf f clients in a timely manner. Carrying ut trade analysis n clients request by verifying price discrepancies and mnitring executed transactins. Raising system errrs t the relevant departments in rder t slve issues and discrepancies. Client cmplaint handling in line with departmental prcedures as well as cmpliance and legislative requirements. Escalating issues apprpriately t ensure that all clients’ queries are dealt with efficiently and withut delay. Acting as a liaisn and surce f feedback between client and prduct develpment department, thus suggesting system imprvements. Cperatin with frnt and middle ffice t take part in updates, in rder t achieve cmmn gals and meet the needs f clients. Prviding Russian and English speaking clients with first line technical supprt and training n the use f the trading applicatin. Respnding prmptly t all clients’ queries and ensuring that all cntact sessins with clients are lgged in CRM system.

In charge f the main line flr. Dealing with custmer requests as well as cmplaints, issuing refunds r credit ntes. Dealing with queries frm clients t make sure these are reslved prmptly. Establishing and develping clse relatinships with sme f the best clients. Dealing with transfers t ther butiques in Eurpe. Respnsible fr stck taking and rder placement. Targets reached and ften exceeded – best seller f the mnth many times. In charge f training new staff.

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